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Guides and workflows / Resolve a case

Resolve a case

Overview

Close a case with a resolution reason.

Before you start

  • The case is not resolved or archived.
  • You can perform case actions.

Complete the workflow

  1. Go to Inbox / Cases.
  2. Open Cases.
  3. Select the case.
  4. Review Case detail.
  5. Choose the resolution reason.
  6. Click Resolve.

Review the result

The case status changes to resolved.

Troubleshooting

  • If Resolve is disabled, the case may already be resolved or archived.
  • If permission is denied, ask an admin for case access.