When an incoming question needs more than a quick answer, OASIS lets your team create a case. The case gives the follow-up an owner and keeps the conversation close to the work needed to resolve it.
A campus closure question may start in the inbox and require an answer from facilities. Assign the case to the person coordinating that answer, record what has been checked, and set a due date that reflects when the team needs to respond.
Internal notes help the next person take over without asking everyone to reconstruct the conversation. If the question needs another team’s attention, escalate it and keep the reason with the case.
When the work is complete, record the resolution. The case history should help someone reviewing it later understand what happened and why.
Request a demo and bring a question that usually requires a handoff.
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